Urgent water supply and heating faults
We first assess the situation by phone during opening hours.
First, limit the damage
If you notice a major leak and can safely reach the valve, turn off the main water supply or the nearest branch valve. Keep water away from electrical equipment. If water has reached electrical wiring, do not switch on appliances or enter the flooded area. If there is an immediate danger to people or property, call the general emergency number 112.
What faults we register
During opening hours, we accept enquiries for burst or leaking pipes, leaking joints, faulty valves, heating system pressure problems, blocked drains and other water supply or heating faults. This is not a round-the-clock emergency service. Availability and arrival time are confirmed only after we receive details of the location and situation.
What to tell us by phone
Briefly describe where you noticed the fault, whether you managed to shut off the water supply and whether electrical equipment is nearby. Leave one contact method for a reply; if known, you may include the equipment model and error code. Photos are not required in the form. If they are needed later for diagnosis, we will discuss a safe, convenient way to provide them and agree the location and availability of a visit.
Diagnostics and repair
Not every fault can be identified from a photo. On arrival, the first step is to find the cause and assess whether a repair can safely be carried out immediately. If a special part, additional work or opening up of the structure is needed, the further scope is agreed separately. We do not suggest replacing working system components just in case.
Describe your property – we will suggest a suitable solution
Briefly describe what you need and choose one contact method for a reply. If photos or other technical information are needed later, we will agree how to provide them when we get in touch.